Pricing

Essential IT Services


A suite of essential business services.
Monthly price	Starting from ^CAD^$₂₅₉^†_/mo
Managed Services
Advanced Email
Advanced Filesharing
Domain
Remote Access
Security and Protection Services
24/7 Monitoring
Managed Onsite Backups
Server Management
User Administration
Maintenance
Updates
Monitoring
Network Management
Firewall Management
Traffic Monitoring
Recommendations
Workstations
Peripherals
Software

† with ALT Edge Platform hardware; sold separately


A suite of essential business services.
Monthly price	Starting from ^CAD^$₃₉₉^†_/mo
Managed Services
Advanced Email
Advanced Filesharing
Domain
Remote Access
Security and Protection Services
24/7 Monitoring
Managed Onsite Backups
Server Management
User Administration
Maintenance
Updates
Monitoring
Network Management
Firewall Management
Traffic Monitoring
Recommendations
Workstations
Peripherals
Software

† with ALT Edge Platform hardware; sold separately


A suite of essential business services.
Monthly price	Starting from ^CAD^$₅₂₉^†_/mo
Managed Services
Advanced Email
Advanced Filesharing
Domain
Remote Access
Security and Protection Services
24/7 Monitoring
Managed Onsite Backups
Server Management
User Administration
Maintenance
Updates
Monitoring
Network Management
Firewall Management
Traffic Monitoring
Recommendations
Workstations
Peripherals
Software

† with ALT Edge Platform hardware; sold separately

Essential IT Services


A suite of essential business services.
Monthly price	Starting from ^CAD^$₂₅₉^†_/mo
Managed Services
Advanced Email
Advanced Filesharing
Domain
Remote Access
Security and Protection Services
24/7 Monitoring
Managed Onsite Backups
Server Management
User Administration
Maintenance
Updates
Monitoring
Network Management
Firewall Management
Traffic Monitoring
Recommendations
Workstations
Peripherals
Software

† with ALT Edge Platform hardware; sold separately


A suite of essential business services.
Monthly price	Starting from ^CAD^$₃₉₉^†_/mo
Managed Services
Advanced Email
Advanced Filesharing
Domain
Remote Access
Security and Protection Services
24/7 Monitoring
Managed Onsite Backups
Server Management
User Administration
Maintenance
Updates
Monitoring
Network Management
Firewall Management
Traffic Monitoring
Recommendations
Workstations
Peripherals
Software

† with ALT Edge Platform hardware; sold separately


A suite of essential business services.
Monthly price	Starting from ^CAD^$₅₂₉^†_/mo
Managed Services
Advanced Email
Advanced Filesharing
Domain
Remote Access
Security and Protection Services
24/7 Monitoring
Managed Onsite Backups
Server Management
User Administration
Maintenance
Updates
Monitoring
Network Management
Firewall Management
Traffic Monitoring
Recommendations
Workstations
Peripherals
Software

† with ALT Edge Platform hardware; sold separately

Workstation IT Support


Support for PC and Mac workstations, applications, and hardware.
Monthly price Per user	^CAD^$₉₉_/mo
Operating System (Windows and Mac)
Office Suite
Email
Specialty Software
Performance Tuneup
Remote Health Monitoring
Remote Management and Patching
Webroot^® AV Endpoint Security
Peripheral IT Support
Driver installation and troubleshooting
Feature and function support
Updates and management
Mobile Device Support
Email configuration
Feature and function support
Updates and backups

Workstation IT Support


Support for PC and Mac workstations, applications, and hardware.
Monthly price Per user	^CAD^$₉₉_/mo
Operating System (Windows and Mac)
Office Suite
Email
Specialty Software
Performance Tuneup
Remote Health Monitoring
Remote Management and Patching
Webroot^® AV Endpoint Security
Peripheral IT Support	Support for printers, scanners, storage, and other peripheral devices.
Driver installation and troubleshooting
Feature and function support
Updates and management
Mobile Device Support	Support for iOS and Android devices.
Email configuration
Feature and function support
Updates and backups

Specialty Server Management


Management for hosted applications.
Monthly price Per virtual server	Starting from ^CAD^$₁₂₉_/mo
Accounting software
Legal and medical software
Design and CAD software
CRM and database software
and most other hosted applications

Specialty Server Management


Management for hosted applications.
Monthly price Per virtual server	Starting from ^CAD^$₁₂₉_/mo
Accounting software
Legal and medical software
Design and CAD software
CRM and database software
and most other hosted applications

ALT Edge Platform Hardware^†

ALT Managed Router
All-in-one VPN router

Advanced enterprise features

Dual internet
Quality of service
Guest network
Multi-site VPN
Fully-featured firewall
Traffic management

ALT Managed Router
All-in-one VPN router

Advanced enterprise features

Dual internet
Quality of service
Guest network
Multi-site VPN
Fully-featured firewall
Traffic management

ALT Managed Router
All-in-one VPN router

Advanced enterprise features

Dual internet
Quality of service
Guest network
Multi-site VPN
Fully-featured firewall
Traffic management

ALT Starter
Foundation

For the startup

Ideal for 8 users

Intel Xeon E processor

Up to 8 application threads

Up 32GB of memory

Up 1TB of redundant
solid state storage

Single power supply

Features

Up to 3 vRDPs *

Supports one specialty server **
ALT Progressive
Growth

For the small business

Ideal for 15 users

Intel Xeon E processor

Up to 16 application threads

Up to 128GB of memory

Up 4TB of redundant
solid state storage

Single power supply

Features

Up to 5 vRDPs *

Supports up to two specialty servers **
ALT Evolution
Flexibility

For remote workers

Ideal for 25+ users

Intel Xeon Silver processor

Up to 24 application threads

Up to 256GB of memory

Up 10TB of redundant
solid state storage

Available dual power supply

Features

Up to 8 vRDPs *

Supports up to three specialty servers **

ALT Starter
Foundation

For the startup

Ideal for 8 users

Intel Xeon E processor

Up to 8 application threads

Up 32GB of memory

Up 1TB of redundant
solid state storage

Single power supply

Features

Up to 3 vRDPs *

Supports one specialty server **
ALT Progressive
Growth

For the small business

Ideal for 15 users

Intel Xeon E processor

Up to 16 application threads

Up to 128GB of memory

Up 4TB of redundant
solid state storage

Single power supply

Features

Up to 5 vRDPs *

Supports up to 2 specialty servers **
ALT Evolution
Flexibility

For remote workers

Ideal for 25+ users

Intel Xeon Silver processor

Up to 24 application threads

Up to 256GB of memory

Up 10TB of redundant
solid state storage

Available dual power supply

Features

Up to 8 vRDPs *

Supports up to 3 specialty servers **

ALT Starter
Foundation

For the startup

Ideal for 8 users

Intel Xeon E processor

Up to 8 application threads

Up 32GB of memory

Up 1TB of redundant
solid state storage

Single power supply

Features

Up to 3 vRDPs *

Supports one specialty server **
ALT Progressive
Growth

For the small business

Ideal for 15 users

Intel Xeon E processor

Up to 16 application threads

Up to 128GB of memory

Up 4TB of redundant
solid state storage

Single power supply

Features

Up to 5 vRDPs *

Supports up to 2 specialty servers **
ALT Evolution
Flexibility

For remote workers

Ideal for 25+ users

Intel Xeon Silver processor

Up to 24 application threads

Up to 256GB of memory

Up 10TB of redundant
solid state storage

Available dual power supply

Features

Up to 8 vRDPs *

Supports up to 3 specialty servers **

Dimensions (W x H x D): ALT Starter (8" x 13" x 15.7") | ALT Progressive (7.4" x 14.4" x 14.1") | ALT Evolution (8" x 17.2" x 16.8")
† Required for all ALT Managed IT service plans. Packages starting from $1999 CAD. Onboarding fees and taxes extra. Terms and conditions apply.
* vRDPs (Virtual Remote Desktops) require a Windows client or server license. They are required for accessing a specialty server remotely.
** Specialty servers require consultation. We support a wide range on on-premise server software: Accounting, CAD/Design, CRM/Sales, Legal/Case Management. Popular software includes: QuickBooks, Sage 50, Abeldent, PCLaw, and Time Matters.

Get started.

Our team is ready to help you at every stage of your journey.

Speak with a consultant

General Questions

Is there a setup fee?

Yes, onboarding fees will vary depending on where your business data is stored and how many users need to be migrated and set up on the ALT Edge platform. After a short consultation, we will provide you with a quote to complete onboarding. From there, we can select a preferred date to complete the process.

Can I cancel my account at any time?

Yes. Setup fees are refundable up until the services are performed. Equipment can be returned within 14 days, provided it is in like-new condition. There will be a 25% restocking fee for all returned equipment barring any mitigating cirmcumstances.

How long are your contracts?

We offer annual and month-to-month plans.

Do you offer any discounts?

Yes, we offer a 10% discount on annual plans, when they are paid upfront. We also offer additional discounts if you bundle with other ALT services.

Can I change my plan later on?

Yes, you can change your plan at any time, and are able to add or remove desktop, peripheral, mobile, and specialty server support at anytime.

Onboarding Questions

Can you migrate our files and emails from Office 365 or other popular cloud providers?

Yes, we can help migrate from G Suite, Office 365, Dropbox, and more. We can also help you migrate from other systems and hosting providers.

How long does onboarding take?

Onboarding usually takes 1 to 2 business days.

Will there be a service interruption?

We offer two tiers of migration services: premium and standard migration. The former provides the least service interruption and allows us to migrate each user’s mailbox and files on an individual basis, while the latter is a more cost-effective option that switches the organization’s services as a whole. Our consultants will be able to help you select the best option for your organization.

Technology Questions

Can I use my own equipment with ALT Managed IT?

In order for us to deliver a consistent and reliable service experience to all of our clients, ALT Managed Services must run on the ALT Edge Platform. If your organization has applications running on other servers, we can help migrate them over seamlessly to the ALT Edge Platform. However, if your organization requires you to maintain a dedicated server, we can manage it for an additional fee.

How do I know which server is right for my organization?

After a short consultation, we will help you choose a server specification that best fits your organization’s needs and growth trajectory.

Does the ALT Edge Platform come with a warranty?

For complete peace of mind, we offer a standard three-year warranty on all hardware included with the ALT Edge Platform. An extended warranty is available for up to five years.

Ownership Questions

Does my organization own its data?

Yes, your organization owns its data—we provide the platform and services to manage it and keep it protected for you.

Support Questions

Where is your helpdesk located and what is coverage like?

Our helpdesk is distributed across all of our offices, providing business hours support for users across North America, from 7am to 7pm. Emergency and off-hours support is also available. Please speak with a consultant for more details.

General IT Support & Consulting

Do you offer other support or consulting services?

Yes, for larger organizations and those requiring specific support or consulting services, please visit:

Service Plans

ALT Managed Router
All-in-one VPN router

Advanced enterprise features

ALT Managed Router
All-in-one VPN router

Advanced enterprise features

ALT Managed Router
All-in-one VPN router

Advanced enterprise features

ALT Starter
Foundation

For the startup

ALT Progressive
Growth

For the small business

ALT Evolution
Flexibility

For remote workers

ALT Starter
Foundation

For the startup

ALT Progressive
Growth

For the small business

ALT Evolution
Flexibility

For remote workers

ALT Starter
Foundation

For the startup

ALT Progressive
Growth

For the small business

ALT Evolution
Flexibility

For remote workers

Get started.

Let’s talk about your path to success.

Service Plans

ALT Managed RouterAll-in-one VPN router

Advanced enterprise features

ALT Managed RouterAll-in-one VPN router

Advanced enterprise features

ALT Managed RouterAll-in-one VPN router

Advanced enterprise features

ALT Starter Foundation

For the startup

ALT Progressive Growth

For the small business

ALT Evolution Flexibility

For remote workers

ALT Starter Foundation

For the startup

ALT Progressive Growth

For the small business

ALT Evolution Flexibility

For remote workers

ALT Starter Foundation

For the startup

ALT Progressive Growth

For the small business

ALT Evolution Flexibility

For remote workers

Get started.

Let’s talk about your path to success.

ALT Managed Router
All-in-one VPN router

ALT Managed Router
All-in-one VPN router

ALT Managed Router
All-in-one VPN router

ALT Starter
Foundation

ALT Progressive
Growth

ALT Evolution
Flexibility

ALT Starter
Foundation

ALT Progressive
Growth

ALT Evolution
Flexibility

ALT Starter
Foundation

ALT Progressive
Growth

ALT Evolution
Flexibility