Service Plans

Speak with a consultant to find out how ALT Managed IT can help your organization.

Essential IT Services

  •  
    A suite of essential business services.    
    Monthly price
    Starting from
    USD $199/mo        

    Managed Services   
    Advanced Email
    Advanced Filesharing
    Domain
    Remote Access
    Security and Protection Services    
    24/7 Monitoring
    Managed Onsite Backups
    Server Management
    User Administration
    Maintenance
    Updates
    Monitoring
    Network Management
    Firewall Management
    Traffic Monitoring
    Recommendations
    Workstations
    Peripherals
    Software
    † with ALT Edge Platform hardware; sold separately
  •  
    A suite of essential business services.    
    Monthly price
    Starting from
    USD $299/mo        

    Managed Services   
    Advanced Email
    Advanced Filesharing
    Domain
    Remote Access
    Security and Protection Services    
    24/7 Monitoring
    Managed Onsite Backups
    Server Management
    User Administration
    Maintenance
    Updates
    Monitoring
    Network Management
    Firewall Management
    Traffic Monitoring
    Recommendations
    Workstations
    Peripherals
    Software
    † with ALT Edge Platform hardware; sold separately
  •  
    A suite of essential business services.    
    Monthly price
    Starting from
    USD $399/mo        

    Managed Services   
    Advanced Email
    Advanced Filesharing
    Domain
    Remote Access
    Security and Protection Services    
    24/7 Monitoring
    Managed Onsite Backups
    Server Management
    User Administration
    Maintenance
    Updates
    Monitoring
    Network Management
    Firewall Management
    Traffic Monitoring
    Recommendations
    Workstations
    Peripherals
    Software
    † with ALT Edge Platform hardware; sold separately

Essential IT Services

  •  
    A suite of essential business services.    
    Monthly price Starting from
    USD $199/mo        

    Managed Services   
    Advanced Email
    Advanced Filesharing
    Domain
    Remote Access
    Security and Protection Services    
    24/7 Monitoring
    Managed Onsite Backups
    Server Management
    User Administration
    Maintenance
    Updates
    Monitoring
    Network Management
    Firewall Management
    Traffic Monitoring
    Recommendations
    Workstations
    Peripherals
    Software
    † with ALT Edge Platform hardware; sold separately
  •  
    A suite of essential business services.    
    Monthly price Starting from
    USD $299/mo        

    Managed Services   
    Advanced Email
    Advanced Filesharing
    Domain
    Remote Access
    Security and Protection Services    
    24/7 Monitoring
    Managed Onsite Backups
    Server Management
    User Administration
    Maintenance
    Updates
    Monitoring
    Network Management
    Firewall Management
    Traffic Monitoring
    Recommendations
    Workstations
    Peripherals
    Software
    † with ALT Edge Platform hardware; sold separately
  •  
    A suite of essential business services.    
    Monthly price Starting from
    USD $399/mo        

    Managed Services   
    Advanced Email
    Advanced Filesharing
    Domain
    Remote Access
    Security and Protection Services    
    24/7 Monitoring
    Managed Onsite Backups
    Server Management
    User Administration
    Maintenance
    Updates
    Monitoring
    Network Management
    Firewall Management
    Traffic Monitoring
    Recommendations
    Workstations
    Peripherals
    Software
    † with ALT Edge Platform hardware; sold separately

Desktop IT Support

 
Support for PC and Mac workstations,
applications, and hardware.

Monthly price

Per workstation

USD $49/mo        
Operating System (Windows and Mac)
Office Suite
Email
Specialty Software
Performance Tuneup
Remote Hardware Diagnosis
PC Virus/Spyware/Malware Removal
Level 1 Data Recovery $149

Desktop IT Support

 
Support for PC and Mac workstations, applications, and hardware.   
Monthly price

Per workstation

USD $49/mo        
Operating System (Windows and Mac)
Office Suite
Email
Specialty Software
Performance Tuneup
Remote Hardware Diagnosis
PC Virus/Spyware/Malware Removal
Level 1 Data Recovery $149

Peripheral IT Support

 
Support for printers, scanners, storage,
and other peripheral devices.

Monthly price

Per peripheral device 

USD $19/mo       
Driver installation and troubleshooting 
Feature and function support
Updates and management

Peripheral IT Support

 
Support for printers, scanners, storage, and other peripheral devices.   
Monthly price

Per peripheral device 

USD $19/mo       
Driver installation and troubleshooting 
Feature and function support
Updates and management

Mobile Device Support

 
Support for iOS and Android devices.
Monthly price

Per mobile device

USD $9/mo          
Email configuration
Feature and function support
Updates and backups

Mobile Device Support

 
Support for iOS and Android devices.   
Monthly price

Per mobile device

USD $9/mo          
Email configuration
Feature and function support
Updates and backups

Specialty Server Management

 
Management for hosted applications.
Monthly price

Per virtual server

 Starting from
USD $99/mo

Accounting software
Legal and medical software
Design and CAD software
CRM and database software
and most other hosted applications

Specialty Server Management

 
Management for hosted applications.   
Monthly price

Per virtual server

 Starting from
USD $99/mo

Accounting software
Legal and medical software
Design and CAD software
CRM and database software
and most other hosted applications

 

ALT Edge Platform Hardware

 

ALT Managed Router
All-in-one VPN router

ALT Managed RouterAll-in-one VPN router

Advanced enterprise features

  • Dual internet
  • Quality of service
  • Guest network
  • Multi-site VPN
  • Fully-featured firewall
  • Traffic management

 

ALT Managed Router
All-in-one VPN router

ALT Managed RouterAll-in-one VPN router

Advanced enterprise features

  • Dual internet
  • Quality of service
  • Guest network
  • Multi-site VPN
  • Fully-featured firewall
  • Traffic management






ALT Managed Router
All-in-one VPN router

ALT Managed RouterAll-in-one VPN router

Advanced enterprise features

  • Dual internet
  • Quality of service
  • Guest network
  • Multi-site VPN
  • Fully-featured firewall
  • Traffic management






  • ALT Starter
    Foundation

     

    ALT Starter Foundation&nbsp

    For the startup

    • Ideal for 8 users
    • Intel Xeon E processor
    • Up to 8 application threads
    • Up 32GB of memory
    • Up 1TB of redundant
      solid state storage
    • Single power supply
    • Features

    • Up to 3 vRDPs *
    • Supports one specialty server **
  • ALT Progressive
    Growth

     

    ALT Progressive Growth&nbsp

    For the small business

    • Ideal for 15 users
    • Intel Xeon E processor
    • Up to 16 application threads
    • Up to 128GB of memory
    • Up 4TB of redundant
      solid state storage
    • Single power supply
    • Features

    • Up to 5 vRDPs *
    • Supports up to two specialty servers **
  • ALT Evolution
    Flexibility

     

    ALT Evolution Flexibility&nbsp

    For remote workers

    • Ideal for 25+ users
    • Intel Xeon Silver processor
    • Up to 24 application threads
    • Up to 256GB of memory
    • Up 10TB of redundant
      solid state storage
    • Available dual power supply
    • Features

    • Up to 8 vRDPs *
    • Supports up to three specialty servers **
    • ALT Starter
      Foundation

       

      ALT Starter Foundation&nbsp

      For the startup

      • Ideal for 8 users
      • Intel Xeon E processor
      • Up to 8 application threads
      • Up 32GB of memory
      • Up 1TB of redundant
        solid state storage
      • Single power supply
      • Features

      • Up to 3 vRDPs *
      • Supports one specialty server **
    • ALT Progressive
      Growth

       

      ALT Progressive Growth&nbsp

      For the small business

      • Ideal for 15 users
      • Intel Xeon E processor
      • Up to 16 application threads
      • Up to 128GB of memory
      • Up 4TB of redundant
        solid state storage
      • Single power supply
      • Features

      • Up to 5 vRDPs *
      • Supports up to 2 specialty servers **
    • ALT Evolution
      Flexibility

       

      ALT Evolution Flexibility&nbsp

      For remote workers

      • Ideal for 25+ users
      • Intel Xeon Silver processor
      • Up to 24 application threads
      • Up to 256GB of memory
      • Up 10TB of redundant
        solid state storage
      • Available dual power supply
      • Features

      • Up to 8 vRDPs *
      • Supports up to 3 specialty servers **
      • ALT Starter
        Foundation

         

        ALT Starter Foundation&nbsp

        For the startup

        • Ideal for 8 users
        • Intel Xeon E processor
        • Up to 8 application threads
        • Up 32GB of memory
        • Up 1TB of redundant
          solid state storage
        • Single power supply
        • Features

        • Up to 3 vRDPs *
        • Supports one specialty server **
      • ALT Progressive
        Growth

         

        ALT Progressive Growth&nbsp

        For the small business

        • Ideal for 15 users
        • Intel Xeon E processor
        • Up to 16 application threads
        • Up to 128GB of memory
        • Up 4TB of redundant
          solid state storage
        • Single power supply
        • Features

        • Up to 5 vRDPs *
        • Supports up to 2 specialty servers **
      • ALT Evolution
        Flexibility

         

        ALT Evolution Flexibility&nbsp

        For remote workers

        • Ideal for 25+ users
        • Intel Xeon Silver processor
        • Up to 24 application threads
        • Up to 256GB of memory
        • Up 10TB of redundant
          solid state storage
        • Available dual power supply
        • Features

        • Up to 8 vRDPs *
        • Supports up to 3 specialty servers **
        Dimensions (W x H x D): ALT Starter (8" x 13" x 15.7") | ALT Progressive (7.4" x 14.4" x 14.1") | ALT Evolution (8" x 17.2" x 16.8")
        † Required for all ALT Managed IT service plans. Packages starting from $999 USD. Onboarding fees and taxes extra. Terms and conditions apply.
        * vRDPs (Virtual Remote Desktops) require a Windows client or server license. They are required for accessing a specialty server remotely.
        ** Specialty servers require consultation. We support a wide range on on-premise server software: Accounting, CAD/Design, CRM/Sales, Legal/Case Management. Popular software includes: QuickBooks, Sage 50, Abeldent, PCLaw, and Time Matters.

         

        Dimensions (W x H x D): ALT Starter (8" x 13" x 15.7") | ALT Progressive (7.4" x 14.4" x 14.1") | ALT Evolution (8" x 17.2" x 16.8")
        † Required for all ALT Managed IT service plans. Packages starting from $999 USD. Onboarding fees and taxes extra. Terms and conditions apply.
        * vRDPs (Virtual Remote Desktops) require a Windows client or server license. They are required for accessing a specialty server remotely.
        ** Specialty servers require consultation. We support a wide range on on-premise server software: Accounting, CAD/Design, CRM/Sales, Legal/Case Management. Popular software includes: QuickBooks, Sage 50, Abeldent, PCLaw, and Time Matters.

         

        Get started.

        Our team is ready to help you at every stage of your journey.

        General Questions

        Is there a setup fee?

        Yes, onboarding fees will vary depending on where your business data is stored and how many users need to be migrated and set up on the ALT Edge platform. After a short consultation, we will provide you with a quote to complete onboarding. From there, we can select a preferred date to complete the process.

        Can I cancel my account at any time?

        Yes. Setup fees are refundable up until the services are performed. Equipment can be returned within 14 days, provided it is in like-new condition. There will be a 25% restocking fee for all returned equipment barring any mitigating cirmcumstances.

        How long are your contracts?

        We offer annual and month-to-month plans.

        Do you offer any discounts?

        Yes, we offer a 10% discount on annual plans, when they are paid upfront. We also offer additional discounts if you bundle with other ALT services.

        Can I change my plan later on?

        Yes, you can change your plan at any time, and are able to add or remove desktop, peripheral, mobile, and specialty server support at anytime.


        Onboarding Questions

        Can you migrate our files and emails from Office 365 or other popular cloud providers?

        Yes, we can help migrate from G Suite, Office 365, Dropbox, and more. We can also help you migrate from other systems and hosting providers.

        How long does onboarding take?

        Onboarding usually takes 1 to 2 business days.

        Will there be a service interruption?

        We offer two tiers of migration services: premium and standard migration. The former provides the least service interruption and allows us to migrate each user’s mailbox and files on an individual basis, while the latter is a more cost-effective option that switches the organization’s services as a whole. Our consultants will be able to help you select the best option for your organization.

        Technology Questions

        Can I use my own equipment with ALT Managed IT?

        In order for us to deliver a consistent and reliable service experience to all of our clients, ALT Managed Services must run on the ALT Edge Platform. If your organization has applications running on other servers, we can help migrate them over seamlessly to the ALT Edge Platform. However, if your organization requires you to maintain a dedicated server, we can manage it for an additional fee.

        How do I know which server is right for my organization?

        After a short consultation, we will help you choose a server specification that best fits your organization’s needs and growth trajectory.

        Does the ALT Edge Platform come with a warranty?

        For complete peace of mind, we offer a standard three-year warranty on all hardware included with the ALT Edge Platform. An extended warranty is available for up to five years.


        Ownership Questions

        Does my organization own its data?

        Yes, your organization owns its data—we provide the platform and services to manage it and keep it protected for you.


        Support Questions

        Where is your helpdesk located and what is coverage like?

        Our helpdesk is distributed across all of our offices, providing business hours support for users across North America, from 7am to 7pm. Emergency and off-hours support is also available. Please speak with a consultant for more details.


        General IT Support & Consulting

        Do you offer other support or consulting services?

        Yes, for larger organizations and those requiring specific support or consulting services, please visit:

             ALT Consulting logo

        Let’s talk about your path to success.